Privacy & Terms

1. Information We Collect

We collect information you provide when you create an account, place an order, book a service, chat or call a business, or contact support. This may include:

• Name, email address, and phone number
• Delivery and service addresses, plus location data you choose to share
• Order and booking history, favorites, and preferences
• Messages, voice notes, and call metadata within the app
• Payment-related information processed by trusted third-party providers
• Device information, app usage, and diagnostics for reliability and security

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Pulse marketplace
• Process orders, bookings, payments, and support requests
• Enable chat, voice messaging, and voice calls between users and businesses
• Send order, booking, and message notifications
• Verify accounts (including phone, WhatsApp OTP, and email verification)
• Show relevant shops and services near you
• Send promotional communications only with your consent
• Detect abuse, prevent fraud, and keep the platform secure

3. Communications

We may contact you by push notification, in-app message, SMS/WhatsApp OTP, or email for:

• Account security: verification codes and important account alerts
• Transactional updates: order status, booking reminders, and chat/call related alerts
• Support: replies when you contact us
• Promotions: only with your explicit consent; you can opt out anytime

4. Information Sharing

We do not sell your personal information. We share data only as needed to operate the service:

• With businesses you order from, book with, message, or call — limited to what they need to fulfill the interaction
• With service providers who help us run hosting, messaging, analytics, payments, or crash reporting
• When required by law or to protect rights, safety, and integrity of the platform
• In connection with a business transfer or acquisition, with appropriate protections

5. Data Security

We use technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and regular updates. No method of transmission or storage is perfectly secure; please protect your account credentials.

6. Your Rights

Subject to applicable law, you may:

• Access and update your profile and addresses
• Delete your account and request deletion of associated data
• Opt out of promotional communications
• Control phone visibility and other privacy settings in the app where available
• Contact us to exercise rights related to your personal data

1. Acceptance of Terms

By using Pulse (the mobile app and related websites), you agree to these Terms of Use. If you do not agree, do not use the service.

2. Service Description

Pulse is a marketplace that connects customers with local shops and service providers. Customers can browse, order products, book services, chat, and place voice calls. Businesses can manage catalogs, orders, and customer communications in the same app. Pulse facilitates these connections; shops and providers remain responsible for their own products, services, pricing, and fulfillment quality.

3. Accounts

To use full account features you must:

• Provide accurate registration information
• Complete verification steps when requested
• Keep credentials secure and notify us of unauthorized access
• Be at least 18 years old, or use the service with parental/guardian consent where required

Guest browsing is available with limited features. Businesses may need additional verification (such as identity checks) to unlock trust badges and certain capabilities.

4. Orders, Bookings, and Payments

• You are responsible for accurate addresses, booking times, and contact details
• Prices, availability, and fees are set by businesses and may change
• Payment processing may involve third-party providers
• We may refuse or cancel orders or bookings that appear fraudulent, abusive, or incomplete

5. Messaging and Calls

Chat, voice notes, and voice calls are provided to support legitimate marketplace activity. Do not use them to harass, spam, or share unlawful content. We may moderate, suspend, or terminate access for misuse, and we may retain records needed for safety, disputes, and legal compliance.

6. Prohibited Uses

You may not use Pulse to:

• Violate laws or regulations
• Infringe intellectual property or privacy rights
• Transmit malware or attempt unauthorized access
• Interfere with the platform or other users
• Misrepresent your identity or business credentials

7. Limitation of Liability

To the maximum extent permitted by law, Pulse is not liable for indirect, incidental, special, or consequential damages arising from your use of the service, or from products and services provided by third-party shops and providers.

8. Changes

We may update these terms from time to time. Material changes will be communicated through the app, website, or email. Continued use after changes take effect constitutes acceptance.